Community Referral Advisor – Avon Fire and Rescue Service

Summary of role

You will be responsible for managing, co-ordinating, and making community referrals to external agencies to support vulnerable members of the community within their home, and providing additional support, sign-posting and guidance as necessary. You will also carry out high priority Home Fire Safety Visits (HFSVs) as and when necessary.

Some of the things you’ll be doing

– Create, manage and maintain an Onward Referral Directory to enable opportunities for on-going support to vulnerable communities.
– Maintain, and identify new, relevant pathways to enable clear referrals to be made, liaising with those agencies on a regular basis.
– Conduct and monitor onward referrals to relevant external agencies.
– Reactively conduct Home Fire Safety Visits (usually high priority and at short notice) to vulnerable members of our community.
– Develop an understanding of the diverse needs of vulnerable communities.
– Work in partnership with the Safeguarding Triage Team and the Community Partnership Advisor to ensure that the best support is provided to the community.
– Accurately prepare reports including statistics, as and when necessary, including evaluating the external partner referral mechanisms.
– Recognise and make appropriate referrals to raise Safeguarding concerns when necessary.
– Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

What we will need from you

Essential:
– A sound knowledge and understanding of the variety of issues that may affect vulnerable people.
– Willingness and ability to learn home fire safety requirements and related issues rapidly on appointment.
– Experience of working with vulnerable communities.
– Experience of establishing and maintaining effective external relationships with individuals and organisations, whilst projecting an appropriate corporate image.
– Experience of effectively communicating with members of the public, especially those from vulnerable groups.
– Experience of collating and producing statistics and reports.
– Experience of identifying and reporting Safeguarding concerns.
– Able to demonstrate an empathy and commitment to support vulnerable people.
– Excellent time management skills, with the ability to organise and prioritise to meet Service objectives, use initiative and work with minimal day to day supervision.
– Proven computer literacy skills including accurate recording of information using MS Word, Excel and Outlook.
– A current driving licence and ability to use AF&RS branded vehicles (manual transmission and/or electric).

Desirable:
– An understanding of what Avon Fire and Rescue does and how we support vulnerable communities.

Salary: £27,711 - £31,067

Contract type: Full Time

Closing date: February 14 2025

Post a job for £500

Our jobs attract over 15,000 page views per month. You can advertise a job on the NFCC website for 30 days

Submit a Job

Members FREE job posting

Members of NFCC can advertise jobs for FREE

Submit a Job