Firefighter Control Operator – Merseyside Fire and Rescue Service
Salary:
£28,865* per annum during the 10 week recruit training course and whilst completing the Emergency Contact Handler apprenticeship.
£36,937* per annum once you complete the apprenticeship and become a Competent Firefighter Control.
*An additional 5% will be paid on completion of the initial recruit training course, if you are appointed into the duty system with the retained cover element.
Fire Control – Not Just A Call Centre
Who answers the emergency call when someone needs help from the Fire and Rescue service?
It is the calm, reassuring voice of our Fire Control staff. The title for this role is Firefighter Control, also referred to as Fire Control Operator.
Fire Control is a dynamic function that’s plays a key role in ensuring that Fire appliances and other Fire Service resources are mobilised quickly to incidents.
The Firefighter Control Operator role plays a huge part in making sure emergency situations are brought under control, mobilising additional resources and requesting the attendance of other agencies as required to assist the initial attending fire crews to resolve an incident.
Your Future
We are looking for people with the right skills and values, people who are just as passionate as we are and are willing to go the extra mile to protect the most vulnerable people in our communities. You will understand their needs and be able to support them during a crisis.
If you are motivated by helping people and would like to be part of a team working with courage, compassion, and integrity to provide an effective emergency service response for our diverse Merseyside community, joining Fire Control may be just the job for you.
If you’re looking for a life-changing career where you will make a difference every day to the lives of people in your community, then the role of a Firefighter Control is the job for you!
For further information about the role, guidance how to complete the on line application form and information on the later stages of the selection process; please go to www.merseyfire.gov.uk / careers / current vacancies and look at the Firefighter Control Candidate Pack which is alongside the advert.
Salary: £28,865* per annum during the 10 week recruit training course and whilst completing the Emergency Contact Handler apprenticeship. £36,937* per annum once you complete the apprenticeship and become a Competent Firefighter Control.
Contract type: Full Time
Closing date: January 18 2026
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