Lead Fire ICT Engineer – Suffolk Fire & Rescue Service

* Suffolk County Council, Suffolk Fire & Rescue Service
* Address: Ipswich East Fire Station, IP3 9SJ
* Salary: £40,777 per annum (pro rata for part time)
* Hours: 37 Hours Per Week
* Contract: Permanent

In today’s rapidly evolving world, technology plays a crucial role in every aspect of our lives, and Suffolk Fire and Rescue Service is no exception.

From advanced communication systems to data management and a state-of-the-art Fire Control suite, ICT is the backbone that underpins operational service delivery, ensuring firefighters have the tools they need to respond quickly and effectively in supporting our communities.

We are seeking a Lead Fire ICT Engineer to join the Fire ICT team assist Suffolk Fire and Rescue Service on their Digital and Data transformation across a range of exciting projects.

If you’re passionate about finding new solutions and making a real difference, we want to hear from you.

Your role and responsibilities:

Working in Fire ICT your days will be varied and busy.

* Manage incoming service requests via ITSM, email, or phone, allocating tickets to engineers and escalating complex issues as needed.
* Lead daily support for IT infrastructure, networking, and datacentre systems, including installation, troubleshooting, and monitoring.
* Oversee and maintain critical communication systems such as radio, telephony (ICCS), and emergency alerting platforms.
* Ensure data security and policy compliance while mentoring ICT engineers through training and technical guidance.
* Lead ICT projects and participate in the on-call rota to provide out-of-hours support for essential systems.

You will need:

* Our ideal candidate will be honest in nature, bringing experience, enthusiasm, and a commitment to working hard.
* To not only lead and contribute to the engineering team but also be able to self-start and work on your own initiative.
* Be hands on and flexible in your approach.
* Be passionate about technology and innovation.
* Commitment to learn and continuously develop your skillset and innovate to meet business needs.
* We welcome and encourage applicants with a range of experience that can apply transferable skills, offer fresh perspectives and bring new ideas.
* You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply, we would appreciate the opportunity to consider your application.

For more information:

Please contact Laurie Page (he/him) for a casual conversation. You can reach them by calling 01473 260570 (during office hours) or emailing laurie.page@suffolk.gov.uk.