Operational Communications Technician – Dorset and Wiltshire Fire and Rescue Service

Job number:


Contract Type:





Response Support

Closing Date:


Job title: Operational Communications Technician

Grade: C

Salary: £25,119 per annum (rising by annual increments to £27,334). More information on salaries and progression can be found on our pay and policies page.

Hours: 37 hours per week.

Location: Potterne Area Office, Devizes
Potterne will be the base location (with ability to work from home or other service locations once settled into role) predominately covering the northern part of our Service area, however our team provide time critical support to the whole Service. The post holder will have access to a service vehicle, or pool car, or be reimbursed mileage for use of a personal vehicle when used for journeys related to the role.

Appointment Type: Permanent

Contact: For an informal chat or further information about this post (particularly if you don’t think you meet all the criteria but are interested in the role), please contact Daniel Grew, Operational Communications Technology Manager via telephone on 07824 608641 or via email Daniel.Grew@dwfire.org.uk

Closing and Interview date: The closing date for applications is 24th April 2024 (midnight). It is intended that interviews will take place on 9th and 10th May 2024. Should you be shortlisted for interview, further details regarding the interview format / location will be provided.

As an Operational Communications Technician in our Response Support department you will:

  • Administer and monitor systems for managing our risk and safety critical Operational Communications devices (in-vehicle and mobile tablets and telephony) ensuring information is collated and disseminated in a timely and ordered manner.
  • Support the team by responding to new defect notifications and either resolving or escalating as appropriate, ensuring any faults are dealt with in a timely manner.
  • Provide a field service function to Operational Communication devices following defect notification – this will require working within our fleet of fire engines and other response vehicles.
  • Deliver technical support and training on Operational Communication devices to staff.
  • Ensure our SharePoint site and User Guidance documents are updated and maintained.

What makes you our ideal Operational Communications Technician?

  • Practical experience of working with Operating Systems such as Windows and Android.
  • Be able to learn and develop coding skills associated with mobile devices.
  • Be able to switch between tasks and to prioritise work under changing circumstances when required, while maintaining quality standards.
  • Have effective communication skills, and maintain a positive attitude to customer care, remaining calm and helpful when under pressure.

For full details of the role and requirements please have a look at the job description and person specification.

This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier.  Without them, we couldn’t do it.

Other Information:

  • You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are manual transmission only. If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place.
  • The role has a significant travel requirement across both Dorset and Wiltshire, and this may require flexible hours which are re-imbursed through our flexible working scheme.
  • Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment.
  • Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical and receipt of satisfactory references.

We offer a wide range of employee benefits and strive to ensure that staff feel valued and rewarded. Employee benefits include:

  • Generous annual leave of 25 days per annum, plus 8 bank holidays, increasing after five years’ Service.
  • Local Government Pension Scheme – members benefit from a generous employer contribution.
  • Flexi time scheme.
  • Long Service awards.
  • Blue Light Card and local discounts.
  • A variety of family friendly policies and procedures to support a good work life balance.
  • Health and wellbeing initiatives including free gym access.
  • Support from the Fire Fighters Charity with your social wellbeing, physical health, mental health, nursing, retirement, and support for families.
  • Learning and development pathways and qualifications, allowing employees to cement their knowledge and gain new skills.

Additional Information – Raising Tax Awareness and Pension Considerations

  • Annual Allowance  Please note that it is your personal responsibility to check whether accepting this position would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team.
  • Lifetime Allowance – Please note that it is your personal responsibility to check whether accepting this position would result in any Lifetime Allowance implications.  A breach in the Lifetime Allowance threshold will result in a Tax charge.  Further information on Lifetime Allowance can be obtained from our Pensions team.

To find out more and apply:

Please note we do not accept CV’s in place of application forms.

You should ensure you include satisfactory evidence in your application to support all of the areas stated as being measured at the Application Stage on the Person Specification. This will ensure you have the best opportunity of progressing to the next stage of the selection process.

As well as being one of the largest combined Fire and Rescue Services in the country we are also one of the top performing. In February 2022, inspectors from His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) looked closely at our Service and graded us as ‘Good’, ‘Outstanding’, and ‘Good’ across the three inspection pillars of Effectiveness, Efficiency and People.

We are committed to building a workforce that reflects the diversity of our communities and welcome applications from all suitably qualified individuals regardless of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.  All applications will be treated on merit and staff involved in recruitment and selection processes undertake unconscious bias training.

We are committed to the Disability Confident Scheme and guarantee an interview to applicants with a disclosed disability if they meet the minimum criteria for the post to which they are applying.  Please tell us in confidence if this applies to you, or if there are any reasonable adjustments that would help you apply for this post.

Dorset & Wiltshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People.  All staff and volunteers are expected to share this commitment.

If you hold international qualifications, you will be required to provide official evidence that shows how these compare to UK Qualifications. We will accept a Statement of Comparability from a UK organisation called ENIC which can be obtained via their website. Please note that UK ENIC charge for this service, so if you request a Statement of Compatibility, you will be required to pay for it as we are unable to reimburse you.

For further guidance on how to complete your application, please refer to the Job Application Guidance Notes. If you are experiencing difficulties completing your application or have a need to complete your application in an alternative format due to a disability, please contact HR Resourcing on 01722 691444 within plenty of time of the closing date of the position you are applying for.

Values & Behaviours Framework

Our recruitment, assessment and progression processes are based on our Code of Ethics that has been developed specifically for Fire and Rescue Services.  When recruiting, we identify the most important behaviours for the role and these are used as part of the short-listing and selection process.

Salary: £25,119 per annum (rising by annual increments to £27,334). More information on salaries and progression can be found on our pay and policies page.

Contract type: Full Time

Closing date: April 24 2024

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