Service Delivery Support Officer – Devon & Somerset Fire and Rescue Service

Devon and Somerset Fire and Rescue Service are looking for a Service Delivery Support Officer to enhance our team based at Exeter Airport. If you are the successful candidate, you will join us on a full time (37 hours per week) 2-year fixed term contract and will receive a salary of £32,654 – £35,235 (gross) per annum.

As our Service Delivery Support Officer you will supervise the provision of the full range of consistent administration duties and business support to ensure continued resilience, efficiency, and effectiveness of Service Delivery Support teams.

Key responsibilities of the Service Delivery Support Officer:

-To undertake a range of duties commensurate with an administrator role to support the Services goals and objectives, in accordance with Service policies and procedures and participate in a team-based environment.
-To undertake the day-to-day supervision of permanent and temporary administration staff to include but not exclusive to allocating and prioritising workloads, quality assurance, coaching, mentoring, support, and guidance as required.
-To coordinate general administrative support to Service Delivery teams, including the booking of meeting dates and locations, provision of resources, and production of supporting papers and technical support.
-Ensuring that internal communication systems for Service Delivery teams are adequately administered i.e. SharePoint, Teams etc.
-To supervise the administrative support of the operational function of Service Delivery teams, such as Protection, Response or Training.
-Support in the administration of the departments data management systems.
-User support for Service Delivery Support Team (which may include assisting with training and creating guidance notes etc.) relevant to the role.
-Liaising with relevant stakeholders, both internal and external.
-To action internal and external enquiries as and when appropriate, escalating / referring to the appropriate department within the service, as required.
-To support the manager in reasonable requests as required by the Service Delivery teams and any other duties associated with the support of the function.
-To support Service Delivery team requirements in relation to maintaining essential spreadsheets, databases and systems, including the preparation and distribution of performance reports and project plans in a timely manner.
-To assist Service Delivery teams with the administration of project work and other adhoc matters.
-To authorise orders and stores requisitions via the relevant systems and ensure that any financial administration for the team, (including Procurement card returns) is completed accurately and on time.
-To be responsible for reporting property defects.
-To be responsible for the monitoring and completion of team specific Annual Returns including inventories.
-To provide resilience and continuity across the Service Delivery Support Teams.