Service Improvement and Strategy Manager – Tyne and Wear Fire and Rescue Service

£43,421 per annum + benefits
About the role
We are seeking to fill an upcoming vacancy for the role of Service Improvement and Strategy Manager.
The role will provide leadership and management of the Service Improvement Department and associated activities, to support the Service in achieving its vision of ‘Creating the Safest Community’.
Reporting to the Head of Service Improvement, the role has responsibility for driving key service improvement and assurance activities, as well as supporting the HMICFRS inspection co-ordination and the wider strategic planning approach within the Service.
The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day to day work in compliance with our ethical code of conduct.
We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.
As the Service Improvement and Strategy Manager you will:
•         Manage the Service Improvement department, consisting of diverse roles and responsibilities, to support optimum performance across the team
•         Work with the Senior Management Group to provide advice, guidance and support
•         Support corporate developments in preparedness for inspection and build productive relationships with HMICFRS
•         Lead the Service improvement approach though the facilitation of continuous improvement activities
•         Lead the co-ordination of departmental planning across the Service to help achieve effective delivery of strategic plans
•         Develop, manage, and continually review internal assurance programme(s) and related processes
•         Ensure the provision of effective project, programme and portfolio management within the Service
We are seeking a candidate who has demonstrable experience of:
•         Effective and confident leadership skills
•         Excellent interpersonal skills enabling effective networking and liaison at all levels, internally and externally
•         Liaising with senior managers, to provide advice, guidance and updates on key objectives
•         Effective time management skills to work to conflicting priorities, meet deadlines and targets.
•         Preparing comprehensive, high quality and accurate reports and briefings.
•         Confidence to deliver presentations and facilitate workshops/training at all levels
Our Service Improvement team
The Selection Process
This is a multi-stage assessment process; successful candidates will be progressed to subsequent stages, all candidates will be notified of their outcomes following participation in a given assessment stage.
Set out below are the key dates relating to this selection process:
Stage Timeline*
Advert closes – 23 July 2024 (12 Noon)
Notification of shortlist – 25 July 2024
Assessment and Interview – w/c 29 July 2024
*Please note the dates and stages detailed may be subject to change
Interested in applying?
Further details can be found in the accompanying job description and person specification. You are required to complete the application and submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description.
Further information about our Service can be found by visiting and our various social media channels.
For further information please contact Louise Clarkson, Director of Corporate Services via
Pre-employment checks
The successful applicant will be subject to our pre-employment screening process which includes an enhanced DBS check, completion of an occupational health medical questionnaire and a substance abuse test. We will also conduct right to work and reference checks.
About Tyne and Wear Fire and Rescue Service
Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this.
As an organisation we are currently rated as ‘Good’ by His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services and by recruiting the right individual with the right skills, ability and knowledge, this will ensure our continued success.
The Service values and respects the diversity of its employees, and aims to recruit a workforce that represents the communities we serve.
Our facilities
Tyne and Wear Fire and Rescue Service Headquarters are located in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities.
Key employee benefits
Ø  Generous leave entitlement commencing at 23 days plus Public Holidays and 3 local days to be used over the Christmas period
Ø  Flexi-time scheme in operation
Ø  Local government pension scheme
Ø  Free on-site parking
Ø  Free on-site gym
Ø  Blue light discount
Ø  Car leasing scheme

Salary: £43,421 per annum + benefits

Contract type: Full Time

Closing date: July 23 2024

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