Coaching and Mentoring

Investing in People, Culture and Leadership by providing good practice guidance, tools and improvements at a national level for implementation locally.

Coaching and Mentoring Portal and Toolkit

The Coaching and Mentoring Portal and Toolkit brings together fire sector mentors and qualified coaches, as well as a comprehensive range of national external tools and guidance to support the adoption and enhancement of Coaching and Mentoring within the UKFRS.

Coaching and mentoring can be transformative to developing your people, so the portal aims to connect them with the right coach or mentor in a central portal that provides a consistent approach for the sector.

It is an online portal accessible by members of the UKFRS (coachee’s and mentee’s) who wish to connect to talented coaches and mentors across the sector and is free to all UKFRS.

As a coachee or mentee, access/sign-in to the portal will need to be through an authorised route in your service to ensure this is in line with your internal processes. It could be following an appraisal or as part of your general development, whether seeking promotion or supporting you in your current role. It’s easy to sign on, and you’ll receive a notification when you have access.

We are constantly looking for qualified coaches and mentors, as well as a champion who is the point of contact in your service.

Register a qualified coach, mentor, or champion: CMportal@nationalfirechiefs.org.uk

It is important to recognise the links to the NFCC Talent Management Toolkit, as it is cross-reference throughout the talent management cycle. Developed and engaged people perform better and are more productive, engaged, and likely to stay within the sector.

We know that coaching and mentoring are disciplines that are widely used, with benefits including:

Supports an individual’s potential and growth
It can increase confidence and the interpersonal skills of the person providing the mentoring or coaching and the person receiving it.
Support individuals to improve their performance
Provides career support
Enhances problem-solving and decision-making skills
Critical to further enhance and develops existing and future leaders
Handling conflict situations to resolve them effectively
Can increase employee engagement and retention when applied.

Access The Portal

NFCC Coaching and Mentoring Guidance and Definition

An ideal place to start if you are looking to use coaching, mentoring and reverse mentoring in your Service. The guidance outlines what coaching and mentoring are along with the benefits of each, and it explains why a coaching culture can prove valuable to both an individual and the wider organisation. It also provides an introduction to the merits of reverse mentoring and how to set up a reverse mentoring scheme.

NFCC Considerations for a Coaching and Mentoring Scheme

A useful tool when you are setting up a Coaching and/or Mentoring Scheme. It is not intended to be prescriptive, however, it provides the different elements you would need to consider, some thought provoking questions along with some guidance on recommended best practices.

NFCC Coaching and Mentoring Ethical Code

This code identifies the ethical framework against which it is recommended that all coaching and mentoring activities could be delivered. It provides information on what to expect for people undertaking coaching and mentoring, and is designed to enable Coachees and Mentees to understand what they can expect of their Coach or Mentor. This document also outlines the professional standards which must be in place whilst undertaking coaching or mentoring.

Coaching Agreement

This agreement document will support both parties in the coaching relationship, allowing a discussion and signing before a formal arrangement can be established. It is designed to ensure everyone understands the basis of the relationship along with the roles and the responsibilities of both parties.

Mentoring Agreement

This agreement document will support both parties in the mentoring relationship, allowing a discussion and signing before a formal arrangement can be established. It is designed to ensure everyone understands the basis of the relationship along with the roles and the responsibilities of both parties.

Three-Way Coaching and Mentoring Agreement

The purpose of the document is to provide guidance and support when undertaking three-way contracting as part of coaching and mentoring and therefore should be viewed in conjunction with the NFCC Coaching & Mentoring Toolkit and Portal.