Avoid confrontation

Control Measure Knowledge

When attending, incidents where there may be violence or aggression, personnel should consider how their behaviour may be perceived by the people present.

Confrontation may be avoided by:

  • Not making prolonged eye contact
  • Using open body language
  • Not taking up postures that may be perceived to be aggressive or threatening
  • Maintaining an appropriate distance from the people involved
  • Remaining calm

Strategic Actions

Tactical Actions