Implementation Liaison Manager (Southern England) – NFCC

Department: Implementation Team 

Contract type: Permanent or Secondment 

Salary: Circa £46,800 – £55,000 (or Group Manager B)

Location: Home Based (UK wide travel as required) 

Reports To: Head of Fire Standards and Implementation 

The Implementation Team provides advice and support to fire and rescues services to assist them in the adoption and implementation of products developed by the NFCC. The team also maintains two-way dialogue with fire and rescue services. This is to not only ensure services are kept informed of national issues, but to also make sure the products produced by the NFCC meet fire and rescue service needs. 

To support this work, the NFCC Implementation Team is looking to recruit an Implementation Liaison Manager who will be the key interface between fire and rescue services and the NFCC’s Hubs and functional areas, specifically the People, Culture and Leadership Hub. The team also works with services, supporting them through the process of implementing new Fire Standards and responding to HMICFRS reports. 

This is a key role in delivering change across the UK fire and rescue service and the successful candidate will need a good understanding of the fire sector, its obligations, stakeholders and governance arrangements. 

You will need to be politically aware, understand how to influence our partners at all levels and be able to demonstrate experience of delivering business change.  

We are seeking applicants who can confidently operate at the level of Group Manager with strong interpersonal skills and the ability to communicate with people from all areas of the fire sector, based from home but working across the UK.  

For these specific roles, we will be recruiting an Implementation Liaison Manager to cover the South of England. 

Applications from candidates with a working knowledge of a fire and rescue service in southern England, experience of embedding Fire Standards or who have previously worked in a people, leadership and culture capacity are especially encouraged to apply. 

Purpose of the role: 

To support the implementation of NFCC products and engage with services to embed them and achieve the expected benefits, and to help the NFCC build a strategic picture of service need.  

Your role as Implementation Liaison Manager: 

Key requirements 

We are looking for professional individuals to help us achieve our drive to provide excellent service in everything that we do. 

As a member of the Implementation Team, you will be responsible for gathering information from the UK fire and rescue services, liaising with stakeholders at all levels, and providing reports back to projects, programmes and boards.  

You will work with subject matter experts from project and programme boards to understand the products and their benefits, and help services realise and embed them in their work. 

You will represent the NFCC at meetings, events and service visits and engage with all. 

The successful candidate will have: 

• Recent experience delivering change in an organisation 

• Expert understanding of the fire sector 

• Good interpersonal skills  

• The ability to influence and drive change at all levels 

• An understanding of the needs of fire and rescue services 

• The ability to take personal responsibility for their own performance 

The successful candidate will have an understanding of: 

• The structures of the NFCC  

• The obligations and responsibilities of fire and rescue services 

• How legislation should be interpreted in UK fire and rescue services 

Desirable qualities include: 

• Excellent report writing skills 

• An ability to work with people from different sectors and different levels 

• An ability to work proactively as part of a team and on individual responsibilities 

• An ability to deliver high quality work in a fast-paced, time pressured environment 

• Confidence to express their own view appropriately and constructively challenge people 

• Excellent attention to detail 

• Experience working within project management structures 

• Experience organising and running meetings 

Main responsibilities will include: 

• Manage relationships with fire and rescue services and external partners 

• Provide advice to services on appropriate implementation and resolve issues 

• Represent the NFCC at events and meetings 

• Review and approve content for publication 

• Respond to queries from services and external parties 

• Provide briefings of existing products and development work 

• Identify opportunities to develop existing products 

Candidates must have the ability to work under pressure including meeting deadlines and dealing with interruptions. This is a national role and there will be occasions for UK-wide travel.  

The Selection Process 

If this sounds like the kind of opportunity that makes you excited; please have a look at the Job Description and apply. 

How to apply: 

Please complete the application form linked from the ‘apply now’ button below. In the supporting information section of the application form please state why you would like to be considered for the post and the approach you would take to deliver implementation support to services. 

CV’s will NOT be accepted for this position.   

If you experience any difficulty completing our application form, or have any queries regarding the role, please contact recruitment@nfcc.org.uk

Selection will include an interview process held at a Fire Service venue and may include written tests and a presentation to senior officers. 

Closing date: 02 December 2024 with interviews expected to be held in mid-December.  

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.