Crew Manager (Control) Training and Policy – Suffolk Fire and Rescue Service

Your role and responsibilities
As a Crew Manager (Control) – Training and Policy, you will support the Watch Manager to develop and implement training, policies and procedures for control operators, making sure adherence to service standards. This is in addition to the core function of emergency call handling, mobilising, and incident management activities. Your responsibilities will include:

Supporting the delivery of training to control and the wider organisation.
Developing fire control-specific policies and procedures.
Maintaining compliance with policies, procedures and service standards.
As required, supporting the management of the team through supervision and guidance.
Managing information and accurate record-keeping. Including data transfer and integrity.
Managing control and resourcing systems, including configuration and resolving operational system issues.
Supervising emergency calls, mobilisation of resources and multi-agency liaison.
Deputising as Watch Manager when required.
You will need:

Current or former substantive competency as a Firefighter (Control). Experience within last 3 years is desirable.
Excellent communication skills (verbal and written).
Strong management skills.
Confident to lead others.
Proven resilience to remain calm and decisive under pressure.
An aptitude for decision-making in challenging situations.
A collaborative approach to managing multi-agency relationships.
Excellent digital competence.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

Please visit our Suffolk Firefighters website (suffolk-firefighters.co.uk).

Step 1 – Read the Job and Person Profile (JPP) (docx).

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 250 words per question). You should use the Supporting Statement template (docx).

Question 1: Describe your experience of identifying personal and professional development needs? What solutions have you put in place?
Question 2: Describe a time when you had to build trust within your team. What approach did you take, what was the result and what did you learn?
Question 3: Describe a situation where you demonstrated outstanding leadership qualities. What did you do and what was the outcome?
Question 4: Describe your experience developing and implementing training, policies and procedures.
Step 4 – Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk.