Pension Administration Assistant – Avon Fire and Rescue Service

Summary of role

We are looking to recruit two Pension Administration Assistant’s to join us at Avon Fire & Rescue Service!

As our Administration Assistant for the Pension Team you will provide essential support by handling day-to-day administrative tasks, ensuring smooth operation and efficient management of pension-related processes.

This role involves a high level of accuracy, confidentiality, and effective communication skills, making the post crucial to contributing to the delivery of an excellent Pensions service to members and employees.

Some of the things you’ll be doing

• Processing standard retirement paperwork, working in partnership with Payroll Services and the Pensions Administrator, to ensure timely completion in line with SLA/KPI agreements.
• Monitor and organise the pension mailbox, responding to routine queries in a timely and friendly manner and escalating complex issues to senior team members and Payroll Services when necessary.
• To extract relevant data from Payroll systems and records in relation to McLoud/Sargeant and Matthews/O’Brien remedy cases, converting from 4-weekly to monthly as required.
• Accurately input and process pension-related data into the relevant databases, systems and tracking logs.
• Assist with the appropriate checks to validate and ensure that information submitted to the Pensions Administrator is completed, referring to the Pensions Advisor where appropriate.
• Maintain records through management of confidential pension folders in line with GDPR.
• Publish relevant updates and links to developments with pension remedy processes on the Service website and intranet as required.
• Produce template letters and communications, under the guidance of the Pension Advisor, to be sent to staff and members.
• Handle filing, scanning, and archiving of important pension documents.
• Schedule meetings for the Pensions Advisor and Pensions Scheme Manager, attending to take notes if required.
• Under the guidance of the Pensions Advisor, assist in the preparation of documents for audits, Freedom of Information requests and regulatory reviews.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.