Vulnerable Adults Administrator – Avon Fire and Rescue Service

Some of the things you’ll be doing

• Provide a professional first point of contact for members of the public and external agencies with home Fire Safety Visit (HFSV) requests or queries.
• Process and monitor and respond to incoming enquiries, relaying messages to members of the team as necessary and referring more complex queries to an appropriate manager.
• Ensure information is recorded accurately and kept up to date on all departmental data storage systems.
• Coordinate, schedule and book HFSVs for Community Safety Workers (CSWs) and Station Staff, including liaising with external agencies where necessary, and ensuring all relevant systems are updated appropriately.
• Receive and register incoming mail and ensure the despatch of outgoing mail.
• Deliver appropriate feedback to relevant external agencies on the status of an individual’s HFSVs (eg whether a visit has taken place or not), ensuring it is delivered in a professional respectful way.
• Provide all-round administrative support to enable the wider team to operate efficiently and effectively. Carry out administrative duties as necessary to maintain continuity of service and to meet organisational deadlines. This will include obtaining and collating information, data input and retrieval, basic statistics, and liaising with staff in other sections/directorates.
• Provide assistance and support where necessary to the Community Data Safety Administrator (eg for straightforward data checking or cleansing).
• Offer suggestions and help develop and implement improvements to administrative procedures and processes within the department, maximising the use of technological solutions wherever appropriate, to increase efficiency and effectiveness.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

What we will need from you

Essential:

• GCSE passes at Grade C or above or equivalent, including English Language and Maths.
• Good customer service skills, including a polite, friendly and patient phone manner and be able to communicate effectively with people in and outside the organization.
• Computer literate with a working knowledge of the Microsoft Office Suite, including Microsoft Outlook.
• Good attention to detail to ensure accuracy when inputting data.
• Ability to collect, collate and present information and basic statistics in various formats.
• A current driving licence or ability to arrange suitable alternative transport to travel to various work locations.
• Effective organisational and prioritisation skills. Able to use own initiative to meet appropriate deadlines, combined with an efficient, methodical approach.

Desirable:

• Knowledge and general understanding of community and risk prevention activities within a fire and rescue service.
• Experience of handling phone calls in a work or customer-focused setting.
• Experience of collecting, collating and presenting information and basic stat