Watch Manager (Control) – Suffolk Fire and Rescue Service

We’re welcoming applications from both current and former substantive, competent Crew Manager (Control) or role above within a UK Local Authority Fire Service. If you haven’t previously worked within a UK Local Authority Fire Service, you will not be eligible to apply for this position.
Your role and responsibilities

As Watch Manager (Control), you will lead and co-ordinate the core function of call handling, mobilisation and incident oversight. Your responsibilities will include:

Manage the performance of the watch personnel through guidance and mentoring, evaluating progress and supporting development.
Manage compliance with policies, procedures and service standards.
Manage health, safety and wellbeing of self and others at work.
Provide statistical analysis information procedures.
Maintain staffing levels for all watches.
Oversee equipment testing recording for operational readiness.
Audit watch and control work to ensure standards are maintained.
Contribute to the management of Fire Control in the absence of the Station Manager.
Our control room employees follow a Control Duty system. The shift pattern is based on an average of 42 hours per week, including weekends and bank holidays, based on 2 days (08:00 – 18:00), 2 nights (18:00 – 08:00) followed by 4 rest days.

You will need:

Current or former substantive competency as a Crew Manager (Control). Experience within last 3 years is desirable.
Excellent communication skills verbal and written.
Excellent leadership skills.
Experience of managing people and process.
Proven resilience to remain calm and decisive under pressure.
An aptitude for decision-making in challenging situations.
A collaborative approach to managing multi-agency relationships.
Excellent digital competence.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
How to apply

Step 1 – Read the Job and Person Profile (JPP) (docx).

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 250 words per question). You should use the Supporting Statement template (docx).

Question 1: Describe your experience of identifying personal and professional development needs? What solutions have you put in place?
Question 2: Describe a time when you had to build trust within your team. What approach did you take, what was the result and what did you learn?
Question 3: Describe a situation where you demonstrated outstanding leadership qualities. What did you do and what was the outcome?
Question 4: Describe your experience of setting up and managing new teams. What were the challenges?
Step 4 – Upload a CV (without name and personal details).
03456 014412/recruitment@suffolk.gov.uk