Second Line ICT Desktop Technician – Hereford & Worcester Fire and Rescue Service

An exciting, opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park. This is a fixed term contract for 12 months, with a possible 6 month extension.

The role of the ICT Desktop Technician is to provide 2nd level support to HWFRS users in a mixed full/thin/mobile/ cloud client environment.  The post holder will assist the IT Help Desk with the diagnosis, support and troubleshooting and resolution of desktop and software application issues and also with the maintenance and deployment of new IT equipment throughout the Service.  The post holder will also provide support as requested on high profile initiatives which require ICT involvement and assistance.

As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 3rd Line Senior Technician roles.

The Person

Ideal candidates will have a recognised computing qualification at HNC level or equivalent experience, with Industry qualifications, such as Microsoft, Cisco and ITIL desirable.

Experience and knowledge:

– Experience in supporting a comprehensive range of ICT services in a business environment. Knowledge of cloud services and SaaS operating models would be highly desirable.

– A good working knowledge of the Microsoft Windows desktop platform.

– Experience in creating and administering user accounts and user groups within Microsoft Active Directory.

– A good working knowledge of Microsoft Windows file, folder and network shares permissions.

– Practical knowledge/understanding of desktop computing hardware and technologies at an enterprise level.

– Experience of working with data networks, TCP/IP, DNS, DHCP and Ethernet networking VPNs and security.

– Experience of working with utility programs such as anti-virus, anti-spam and backup.

– Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure.

– The ability to support senior technical colleagues in ICT technical projects.

– The ability to identify technical problems and offer logical solutions.

About Us

Every day we’re helping to save lives and keep the community safe – and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don’t see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

•27 days annual leave entitlement increasing to 32 days after five years’ continuous service (plus bank holidays).
•Access to a local government pension scheme.
•Flexi-time scheme allowing you to have an element of flexibility over your working hours.
•Free On-site parking.
•Staff support networks.
•Emergency Services Discounts.
•Onsite canteen available.
•Landscaped surroundings.

The closing date for applications is Sunday 3^rd November 2024 at 11:59pm. Interviews will be held week commencing 11^th November 2024.

Please note, the successful applicant will be subject to our pre-employment checks, before a formal offer and contract can be issued. These pre-employment checks include satisfactory references, proof of right to work in the UK, medical clearance, a Disclosure and Barring check and a Social Media Screening check. If you have any questions about these pre-employment checks, please contact the recruitment team on recruitment@hwfire.org.uk or by telephone on 01905 368343.

The successful applicant will also be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.

For any further queries regarding the role, please contact Operational Support Manager Pete Chatwin on 01905 368 413.