North West Fire Control (NWFC) is seeking a dynamic and strategic leader to join our company leadership team as Head of Business Support. This pivotal role offers the opportunity to shape and lead the administrative, information, and business support functions that underpin the effective delivery of our vital emergency services.

About the Role
As Head of Business Support, you will:
• Provide strategic leadership across business support services, including HR, governance, data management, reception, and physical security.
• Act as Company Secretary, ensuring compliance with the Companies Act 2006 and NWFC’s Articles of Association.
• Lead and manage the Reception Team and the Information and Data Manager.
• Oversee procurement, payroll, and budget planning for business support services.
• Support managers with HR processes, investigations, and hearings.
• Advise senior leadership on employment law, recruitment, wellbeing, and pensions.
• Deputise for the Head of NWFC in key operational areas including Estates, Finance, and Health & Safety.
• Chair the People Advisory Committee and advise the Workforce Planning Committee.

Benefits:
• Generous local government pension scheme to support your future.
• 29 days annual leave (pro rata) rising to 32 after 5 years, ensuring work-life balance.
• Employee Assistance Programme, accessible 24/7 for guidance and support, along with Mental Health First Aiders, occupational health services, and flu vaccines to support your well-being.

• Free uniform and onsite parking.
• Enhanced Family Leave – Maternity, paternity, and adoption provisions that go beyond statutory entitlements.
• A Culture That Cares – We’re committed to creating an environment where everyone can thrive, contribute, and feel valued — all while putting communities first in everything we do