Hold contact information for specialist resources and specialist advice
Control Measure Knowledge
Specialist resources
A variety of specialist resources may be required at an incident, either from within the fire and rescue service, external specialist resources or partner agencies. For further information refer to Incident command: Specialist resources.
Specialist advice
As it is not possible for an incident commander to have an in-depth knowledge of all types of incidents, they may need to request specialist advice from a competent person, subject matter expert (SME) or a tactical adviser (TacAd) to deal with an incident safely and effectively. For further information refer to Incident command: Specialist advice.
Maintaining contact information
Fire control rooms should hold and maintain the contact details for people or organisations that are able to provide specialist resources or specialist advice, including Category 1 and Category 2 responders. Maintaining the accuracy of this information is essential to ensuring a prompt request can be made.
Confirming requests
Depending on the information received during the emergency call, fire control personnel may pro-actively request for specialist resources and specialist advice, any requests should then be relayed to responding personnel.
Incident commanders should confirm with fire control of any requests for specialist resources and specialist advice.