Interservice transfers – Joint Fire Control Room Operators – Surrey Fire and Rescue Service

If this sounds like you, Surrey Fire and Rescue Service is offering an exciting opportunity for permanent Interservice Transferees to join our team as Joint Fire Control Room Operators, based in Salfords, Surrey. You’ll be supporting emergency response across Surrey, West Sussex, and East Sussex.

About the Role
Our Joint Fire Control operates 24/7, 365 days a year, handling emergency calls and mobilising fire engines and crews. Operators work a rotating 42-hour shift pattern, including days, nights, and weekends.
As a Control Room Operator, you’ll:

Receive and manage emergency calls.
Mobilise resources to incidents across three counties.
Support other emergency services and partner agencies.
Play a vital role in public safety and incident management.

Salary & Benefits

£36,937 per annum (competent Firefighter Control)
Additional allowance of £1,690 per annum
Full training provided

About Surrey Fire & Rescue Service
We employ nearly 700 people across the county, united by our vision: With you, making Surrey safer.
We are committed to:

Serving our community’s needs
Responding flexibly to change
Promoting diversity and inclusion
Driving innovation and collaboration

We safeguard children, young people, and vulnerable adults, and welcome applicants from all backgrounds, especially underrepresented groups.
Our Core Code of Ethics

Putting communities first
Integrity
Dignity & Respect
Leadership
Equality, Diversity & Inclusion

What We’re Looking For
Successful applicants will:

Handle emergency and non-emergency calls
Support incident management
Work effectively under pressure
Be team-oriented and self-motivated
Commit to training and personal development

Essential Criteria

Competency in current role
Minimum 18 months as Fire Control Operator
Experience across full range of duties

Selection Process
Stage 1:

Application via Recruitment Portal
Evidence of competency

Stage 2:

Behavioural interview

Appointment is subject to DBS check, social media vetting, medical clearance, and references.
Training
Successful candidates will attend a familiarisation programme.
Contact Us
For an informal chat, contact:

Lucinda Baker – lucinda.baker@surreycc.gov.uk
Lorraine Cleaver – lorraine.cleaver@surreycc.gov.uk

Our Commitment
Surrey County Council is a Disability Confident Employer.
We offer guaranteed interviews to disabled applicants who meet the minimum criteria.
We welcome applications from all communities.