Key Resources and Links

This section contains links to resources and guidance from organisations that provide support and advice on how to challenge inappropriate behaviour. 


Advisory, Conciliation, and Arbitration Service (ACAS) Guidance

The ACAS website offers guidance on dealing with workplace problems. It includes information on various workplace issues, such as conflicts, grievances, disciplinary actions and harassment. It also contains advice on how to address these problems effectively. The resource aims to help both employers and employees in managing and resolving workplace challenges in a fair and constructive manner.  

Challenging conversations and how to manage them from ACAS provides guidance on handling difficult discussions in the workplace. It offers strategies for effectively navigating conversations around sensitive topics, such as performance issues, disciplinary matters, grievances and conflicts. The document includes tips for preparing for these discussions, managing emotions, active listening, providing constructive feedback and reaching mutually beneficial outcomes. It aims to equip employers and employees with the skills needed to handle challenging conversations professionally and productively.  

The ACAS guide to discipline and grievances at work is a comprehensive resource that offers guidance on trmanaging disciplinary procedures and grievances in the workplace. It covers topics such as the legal framework surrounding discipline and grievances; best practices for handling disciplinary issues and grievances fairly and consistently; and procedures for investigating complaints, conducting hearings and appealing decisions. Additionally, it provides practical advice on promoting positive workplace relationships, preventing conflicts and resolving issues amicably. The guide aims to help employers and employees understand their rights and responsibilities. It enables them to effectively handle discipline and grievances to maintain a harmonious and productive work environment.  


Bullies Out

Bullies Out offers support and resources for employers dealing with workplace bullying. The website provides guidance on recognising bullying behaviour, implementing policies and procedures to address bullying, supporting affected employees and fostering a positive and respectful work culture. Additionally, it offers training programmes, toolkits and advice on creating awareness and preventing bullying incidents in the workplace. Overall, the resources aim to help employers take proactive steps to address and eliminate bullying behaviour, promoting a safe and supportive work environment for all employees. 

Chartered Institute of Personnel and Development (CIPD) Report

Managing conflict in the modern workplace from the CIPD provides comprehensive guidance on effectively handling workplace conflicts. It covers topics such as the sources and impact of workplace conflict, strategies for preventing and managing conflicts, communication techniques for resolving disputes and the role of HR professionals and leaders in conflict resolution. Additionally, it offers case studies, practical tips and best practices to help organisations foster a positive and harmonious work environment. Overall, the document aims to equip HR professionals, leaders and employees with the knowledge and skills needed to effectively identify, address and resolve conflicts in the workplace. 

Trade Union Congress (TUC) Guidance

The TUC website provides guidance on handling workplace issues and challenges. It covers a wide range of topics, such as resolving disputes, addressing grievances, navigating disciplinary procedures and promoting fair treatment at work. It includes practical advice, resources and support for both workers and trade union representatives to effectively deal with workplace problems and promote positive working conditions.