Collaborative multi-agency forums: Fire control

Fire control managers may benefit from participating in local and regional multi-agency forums involving emergency service control managers from other Category 1 agencies. These forums provide fire control managers with opportunities to:

• Develop joint plans to effectively test interoperable communication methods
• Collaborate on arrangements for joint exercising, involving personnel located in Category 1 control rooms
• Build mutually beneficial relationships
• Share information with other agencies on subjects relevant to their area of experience, such as providing fire survival guidance in the event these calls are received by other agencies
• Discuss factors causing demand for specific agencies, such as local events increasing general emergency call volumes
• Improve their own awareness of general capabilities and resources available in other control rooms, including the provision of:
  • Communication tactical advisers
  • Live video streaming from emergency callers
  • Public information broadcasting systems, such as emergency alerts
• Reflect on:
  • Examples of good practice
  • Areas for improvement