Follow the standard message process

Knowledge and understanding

Control measure element	Learning outcome
The standard message process	Understand: The benefits of using standard message templates The benefit of capturing call signs or the incident commander’s name against each message The standard message process The structure of standard messages How standard messages are transmitted The impact that mobilisation messages may have on responding personnel
Messages or information exchanged with other agencies	Understand: The guidance provide in the JESIP Joint Doctrine

Control measure element

Learning outcome

The standard message process

Understand:

The benefits of using standard message templates
The benefit of capturing call signs or the incident commander’s name against each message
The standard message process
The structure of standard messages
How standard messages are transmitted
The impact that mobilisation messages may have on responding personnel

Messages or information exchanged with other agencies

Understand:

Practical application

Tactical action	Learning outcome
Fire control personnel should Use the message formats provided when recording information	Demonstrate the ability to: Use standard messages to record information
Fire control personnel should Capture call signs or names as provided by the incident ground	Demonstrate the ability to: Accurately capture call signs or names against each message
Fire control personnel should Consider how mobilisation messages might influence the behaviour of responding personnel, including those driving to the incident	Demonstrate the ability to: Use standard messages to minimise the impact that mobilisation messages may have on responding personnel
Fire control personnel should Consider providing additional or updated information in an appropriate manner to responding personnel, including those driving to the incident	Demonstrate the ability to: Provide responding personnel with: Further relevant information Changes to the incident that may influence the urgency of attendance Changes to access routes

Tactical action

Learning outcome

Fire control personnel should

Use the message formats provided when recording information

Demonstrate the ability to:

Fire control personnel should

Capture call signs or names as provided by the incident ground

Demonstrate the ability to:

Fire control personnel should

Consider how mobilisation messages might influence the behaviour of responding personnel, including those driving to the incident

Demonstrate the ability to:

Use standard messages to minimise the impact that mobilisation messages may have on responding personnel

Fire control personnel should

Consider providing additional or updated information in an appropriate manner to responding personnel, including those driving to the incident

Demonstrate the ability to:

Provide responding personnel with:
- Further relevant information
- Changes to the incident that may influence the urgency of attendance
- Changes to access routes