Follow the standard message process

Control Measure Knowledge

Knowledge and understanding

Control measure element Learning outcome
The standard message process Understand:

  • The benefits of using standard message templates
  • The benefit of capturing call signs or the incident commander’s name against each message
  • The standard message process
  • The structure of standard messages
  • How standard messages are transmitted
  • The impact that mobilisation messages may have on responding personnel
Messages or information exchanged with other agencies Understand:

  • The guidance provide in the JESIP Joint Doctrine

Practical application

Control measure element Learning outcome
Use the message formats provided when recording information Fire control personnel: Demonstrate the ability to:

  • Use standard messages to record information
Capture call signs or names as provided by the incident ground Fire control personnel: Demonstrate the ability to:

  • Accurately capture call signs or names against each message
Consider how mobilisation messages might influence the behaviour of responding personnel, including those driving to the incident Fire control personnel: Demonstrate the ability to:

  • Use standard messages to minimise the impact that mobilisation messages may have on responding personnel
Consider providing additional or updated information in an appropriate manner to responding personnel, including those driving to the incident Fire control personnel: Demonstrate the ability to:

  • Provide responding personnel with:
    • Further relevant information
    • Changes to the incident that may influence the urgency of attendance
    • Changes to access routes
Use the message formats provided to ensure information sent to the fire control room is clear and concise Demonstrate the ability to:

  • Provide clear and concise information to the fire control room by using standard message formats
Provide a call sign or name as a prefix to any message sent to the fire control room Demonstrate the ability to:

  • Precede each message sent to the fire control room with a call sign or name