Provide support for fire control systems

The electronic systems, software and communication networks used to provide fire control functions can be complex. Technical support is essential, to ensure disruption is minimised and service can continue without interruption. When faults occur and cause full or partial failure, specialist advice and knowledge will be required to diagnose and resolve them. A range of support should be provided to fire control personnel, including methods to obtain technical advice and support when required.

Most mobilising and communication systems provide the ability to automatically record and display system and software faults, failures and network outages. Systems may be configured to provide audible or visual alerts to fire control personnel, so that the information is shared with the relevant technical support team.

The hardware and software used to provide fire control systems should be routinely maintained and updated to support continued service.

Regular maintenance will help to identify any system faults and issues and may prevent them from escalating. This will contribute to the efficient functioning of systems. Maintaining the efficiency of systems should be an ongoing process, to ensure they are performing to the highest standard and that all data displayed is current.

Security measures ensure that sensitive and personal information is shielded from unauthorised access, and that system integrity is maintained. Secure methods to gain access to systems should be considered to prevent unauthorised users from gaining access. Training on the use of fire control systems may be provided by system suppliers. This may include customised courses for essential users, and first line maintenance courses for fire control personnel. Training enables fire control personnel to work alongside system engineers if a problem occurs.

As part of any contractual agreement with suppliers, fire and rescue services should consider various maintenance agreements suited to their own organisational requirements.

Personnel such as fire control or other technical support should record system faults and errors ensuring updates are provided and recorded. This supports audit purposes and helps detect any reoccurring faults and issues.

Decisions and actions relating to faults and failure of fire control systems should be recorded. This includes who made each decision and the decision-making rationale. Methods of escalating faults and prioritising them at the appropriate level should be considered.