There are several factors which may affect the advice given to callers by fire control personnel, these include:
- Who the call is received from:
- The casualty
- A passer-by or a person with the casualty
- The location of the casualty
- Whether the person is still on fire
- Their surroundings and any additional hazards such as fire spread
- Any other immediate threat to the casualty or the person making the call
- The condition of the casualty for example:
- Disorientation or unconsciousness
- Shock
- Hypothermia
A change in the condition of the casualty may affect the tactical plan for operational or medical personnel and must be communicated to all responders without delay.
Fire control personnel should attempt to identify the cause and extent of the burn and the age of the casualty. This information should be shared with operational personnel and ambulance control without delay.
Chemical burns
Fire control personnel should attempt to gather information to identify the chemical substance that has caused the burn. This information should be shared with operational personnel and ambulance control without delay.
Emergency call supervision
Emergency call supervision can assist fire control personnel in gathering information and providing guidance to callers and will help to ensure appropriate contact is made promptly with ambulance control, operational personnel, and other Category 1 emergency responders.