Administration Assistant (Operational Support and Improvement) – Royal Berkshire Fire and Rescue Service

As part of the Operational Support and Improvement Team, you will be responsible for liaising with a range of key stakeholders to support the delivery of an effective operational response to the people of Berkshire. The role will involve working closely with and supporting the Operational Support and Improvement Officer in maintaining the key areas such as operational crewing, transfers, promotions and placements. The role will play a key part in contributing to the success of some of our strategic commitments:

• We will ensure a swift and appropriate response when called to emergencies.
• We will ensure that RBFRS provides good value for money

About you:

The successful candidate will coordinate and support various activities across a range of key areas.
You will possess excellent communication skills and the ability to work in a team environment, as well as be able to work independently. Confidence and resilience to make appropriate decisions are required in this critical role to ensure that service provision is monitored and maintained.
The successful candidate will be inspired to demonstrate and promote behaviours aligned with the Job Profile and our Behaviour Competency Framework as attached.

The key focus of this role (Key Responsibilities and Deliverables) is:

• To create and maintain reports, spreadsheets and correspondence using a variety of software including MS Office software systems.
• Support the process and complete administration tasks associated with Wholetime Apprentice placements.
• post holder will also be required to work ‘cross department’ internally and externally to the Service, ensuring business continuity and resilience arrangements are maintained.
• Ensure adherence to processes and procedures, escalating as necessary to appropriate senior management.

Key role requirements (knowledge, skills and experience):

• Good interpersonal skills, able to clearly and concisely express oneself and engage with internal and external stakeholders at all levels
• Experience of delivering tasks to the required standard, planning time and activity to meet deadlines, successfully executing a wide range of tasks
• Confident and able to work independently and to work with and support others
• Good IT skills, ability to produce accurate documentation and records using MS Office software products
• Experience of using databases and internal systems to accurately enter, maintain and interrogate data
• Office based administration experience
• Demonstrable organisation and prioritisation skills

It is anticipated that the assessment/interview process will run week commencing 21 July 2025.