Business Support Coordinator – Suffolk Fire & Rescue Service

Our Business Support Team is small but dynamic, providing crucial administrative support across the Service and acting as the non-emergency voice of the organisation. If you thrive in a varied, fast-paced environment and want to be part of a team that values collaboration and excellence, this could be the perfect opportunity for you.

As a Business Support Coordinator, you will play a key role in ensuring the smooth running of the SFRS by delivering high-quality administrative support. Your responsibilities will include:

– Managing correspondence – handling incoming and outgoing emails and telephone calls, ensuring queries are directed and resolved promptly.
– Scheduling and diary management – organising meetings, booking rooms, and maintaining calendars for senior leaders and teams.
– Document preparation and management – drafting, formatting, and proofreading reports, presentations, and official documents; maintaining accurate records and filing systems.
– Data entry and reporting – updating databases, compiling statistics, and producing reports to support operational and strategic decision-making.
– Financial administration – processing purchase orders, invoices, and expense claims in line with County Council procedures.
– Meeting support – preparing agendas, taking minutes, and following up on action points to ensure timely completion.
– Customer service – answering non-emergency calls, providing clear and helpful information to the public, and liaising with internal teams to resolve queries.

You will need
– A proactive, can-do attitude and a willingness to learn.
– Strong IT skills, including Microsoft Office, Teams, and SharePoint.
– Ability to work collaboratively towards shared goals, as well as independently.
– Confident communication skills and a professional approach.

The team

– Based at Endeavour House, Ipswich, the Business Support Team provides assistance to multiple departments and acts as the non-emergency link to the public.
– You will have opportunities to get involved in events such as Open Days and the County Show, and work with teams across the service.
– Office days are typically Monday to Thursday, with the option to work from home on Fridays. We are flexible and happy to discuss arrangements in line with County Council policy. – There would be a requirement to be office based during the initial training period.