Fire Control Operator (Firefighter Control) – South Yorkshire Fire & Rescue Service

Post Title: Fire Control Operator (Firefighter Control)
Contract: FTC (24 months) positions available
Salary: £28,865 (Development Rate), £36,937 (Competent Rate)
Hours: Full Time – 42 hours per week
Work Pattern: 2/2/4 Shift Pattern (Including weekend working)
2 Day Shifts (09:00 – 18:00) / 2 Night Shifts (18:00 – 09:00) / 4 Days Off (Rota)
Location: Headquarters – Sheffield

An opportunity has arisen within our Control team for a Fire Control Operator (Firefighter Control), based at our Headquarters in Sheffield.

The overall purpose of the role is to contribute to the professional running of the fire control room by taking emergency calls from the public and partner agencies, and mobilising fire appliances and resources to resolve situations quickly and effectively. Post holders will also be required to undertake a wide range of administrative and data monitoring work to ensure operational readiness and to support & coordinate our emergency response.

To be considered for this role you will need to have previous experience of administration, data coordination and working with data and recording systems. You will have excellent communication skills, a methodical and logical approach to tasks, and be able to maintain a calm and professional approach at all times even within high pressure situations. You may have experience within a contact or call centre environment but this is not essential. Applicants must be able to demonstrate appropriate personal qualities and attributes for the role and embrace our organisational values and core behaviours.

For more information about the role, please contact Control Station Manager Lorraine Smith via email at lsmith@syfire.gov.uk.

An application form for the role can be found here or by contacting our Recruitment Team at recruitment@syfire.gov.uk

The closing date for applications is 09:00 Hours on Monday 16 March 2026.

Assessments for the role will be undertaken as below:

-Application Form – closing date 16 March 2026 at 09:00

-Situational Judgement Assessments will be held week commencing 30 March 2026

-Interviews will be held week commencing 13 April 2026