Fire Control Operator – Lincolnshire Fire and Rescue Service

All calls start with Control. Do you have what it takes to work in a demanding Control Room of a Fire and Rescue Service? 

Lincolnshire Fire and Rescue is looking to recruit highly motivated people to join the Fire Control team as a Fire Control – Operator (known internally as a Firefighter (Control), based at Fire and Police Headquarters, Nettleham, near Lincoln.

As a Fire Control – Operator, your primary role is to:

• Receive, record and action emergency and non-emergency calls
• Mobilise resources to incidents in response to emergency calls and/or requests for assistance using the mobilising system provided
• Provide support and guidance to members of the public
• Assist in the continued management of incidents
• Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
• Communicate with Officers and other agencies in accordance with policies and procedures
• Have the ability to work under pressure in a fast paced and everchanging environment
• Have a positive and flexible attitude to all aspects of work
• Be able to work as part of a team and act on own initiative
• Have a good level of commitment to personal development

About you

Essential Criteria:

• It is essential that you have a confident telephone manner
• Exceptional and accurate keyboard skills
• Excellent verbal and written communication skills
• The ability to think and communicate quickly and clearly.
•  4 GCSE passes – Grade A*-C / 9-4,including English and Mathematics; or equivalent Level 2 qualification; or higher-level relevant qualification are required
• Full, clean UK Driving Licence

The Control Room operates 365 days a year, therefore you will work an 8-day rotating shift pattern, averaging 42 hours per week, which includes days, nights, weekends and Bank Holidays.

About the process

Application:

In the personal statement section of the application – please provide a written statement (maximum 2,000 words)that demonstrates your suitability for the role of Fire Control Operator aligning with the criteria outlined above and attached job description

• Please ensure your response is structured, clear and stays within the 2,000 word limit.
• Focus on providing specific examples and outcomes.
• Your statement will be assessed alongside your application to determine progression to the next stage of the selection process.

Selection Process:

If successful following your application, you will be invited to selection testing which will assess your keyboard, listening and recording of information and spelling abilities. If successful at testing, you will then be invited to interview.

Selection testing will be held week commencing 16th March 2026 and Interviews will be held week commencing 23rd March 2026.