ICT Technical Services Manager – Essex County Fire and Rescue Service

Job Title: ICT Technical Services Manager
Contract: Permanent
Working Hours: 37 hours per week*
Salary: £55,201 – £62,288
Location: Services Headquarters, Kelvedon Park*
Closing Date: 26th February 2025

*We are open to discuss working arrangements including flexibility about hours

The Role
The Information Communications and Technology (ICT) team at Essex County Fire and Rescue deliver services that support operational staff saving and improving lives 24 hours a day.

Our next ICT Technical Services Manager will lead our team of technical analysts delivering and managing the critical ICT solutions and platforms that our Service relies on.

What You Will Be Working On
As an experienced leader of third line ICT service teams, you will enable and develop our range of specialists across key technical disciplines, such as applications, networks, cloud infrastructure and cyber security. The dynamic environment we manage includes all desktop and infrastructure services, computer aided dispatch and integrated communication control systems in our Fire Control room, mobilising equipment on stations and in fire appliances, along with corporate and back office systems that keep our Service running effectively.

Our digital transformation has taken us from on-premise solutions to cloud data centre and SaaS/PaaS. Alongside delivering modern ICT, we facilitate integrations and data transfer across our critical environments via cloud data lakes.

You will own ITIL practices such as change enablement and problem management, as well as being a key participant in many other vital practices including major incident management. Your experience, alongside your capability to absorb knowledge quickly, will enable you to be an effective member of our management escalation schedule for both business and out-of-hours technical support.

What Are We Looking For?
We are looking for a forward-thinking technical leader who will prioritise and oversee the activities of the technical service team in an environment where demand ranges from innovation, implementation and stability. Your proven leadership capability means you know the importance of developing your people and managing the culture.

As the leader of third line ICT support, you will be expected to use your skillset and the skills of your team, to efficiently diagnose and rectify complex issues and problems as well as proactively monitor all aspects of the ICT estate.

Your expertise and experience shows you are equipped to take a proactive role in delivering and documenting new concepts and changes, working collaboratively across project teams, ICT delivery teams, corporate support services and frontline colleagues.

The ideal applicant will be responsive and able to act quickly to an ever-changing landscape in technology, thriving on innovation, with a desire to drive change whilst embracing creative ideas.