Operational Response Officers x 2 – NFCC

Department: Operational Response & Fire Control Hub 

Contract type: Fixed Term Contract/Secondment up to 18 months 

Salary: £46,800 – £51,250 per annum

Location: Home Based (UK wide travel as required) 

Reports To: Head of Operational Response & Fire Control 

Here at the NFCC we are the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK while supporting our leadership team.    

The postholder will play a significant role in the day-to-day support of the Operational Response and Fire Control Hub of the Continuous Improvement Directorate through providing technical expertise, advice and support.   

What you will be doing: 

• Proactively engaging with other NFCC teams to ensure NFCC products consider Operational Response requirements and impacts. 

• Identifying relevant areas of content for improvement, developing new content and maintaining currency of published content through thematic and periodic reviews following agreed governance process. 

• Preparing and delivering new products and work packages, written and oral briefs, presentations, reports, responses to questions and correspondence from external organisations and supporting the development of consultation responses, on a range of operational response issues and initiatives for a variety of audiences. 

• Providing advice and support on the technical aspects of operational response legislation internally, with lead officers as well as to external organisations and members of the public. 

• Supporting the development of a strategy to improve safety using National Operational Guidance and National Organisational Learning. 

We are looking for a professional individual that has held a leadership role within a fire and rescue service or evidence of working at that level. The successful applicant will have worked in an operational environment and will have a broad understanding of all operational practices. 

You will have experience in organising and planning both your workload and that of others, managing projects, work packages and multiple tasks at a time, escalating issues only when required. 

You will have excellent communication skills and the ability and resilience to challenge appropriately and promote ideas and solutions to identified issues. 

What you can expect: 

We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition and personal development are not just words we talk about, we put them into action daily. 

If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description and apply. 

How to apply: 

Please complete the application form linked from the ‘apply now’ button below.  CV’s will NOT be accepted for this position. 

If you experience any difficulty completing our application form, or have any queries regarding the role, please contact recruitment@nfcc.org.uk. 

For an informal discussion about the role please contact Kerry Blair via kerry.blair@nfcc.org.uk

If you are applying for a secondment on release from a FRS, we ask that you seek agreement from your manager or relevant CFO before applying. 

Closing Date – 11th April 2025 with interviews being conducted week commencing 21st April 2025. 

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS. 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment