Professional Standards Case Coordinator – South Wales Fire & Rescue Service

The Professional Standards Case Coordinator supports the fair, consistent and sensitive handling of
workplace concerns, including matters relating to conduct, behaviour, grievances and workplace
issues.
The postholder ensures cases are organised, recorded and progressed in a timely and accurate way
so that everyone involved feels informed, supported and treated with dignity. They work closely with
the Professional Standards Manager, internal and external investigators, managers and staff to make
sure that processes run smoothly, respectfully and in line with procedures.
The role requires calm focus and attention to detail. The Case Coordinator provides clear
communication, accurate documentation and thoughtful organisation that reduces unnecessary
stress and prevents avoidable harm. They must act with discretion, neutrality and kindness in every
interaction