Being an IT Trainer

Information technology is a critical part of our strategy and operation as an organisation. From how we communicate with our customers and support the development of our colleagues through to how our crews access vital data at incidents, information technology and our ability to use it effectively is at the heart of everything we do.

As an IT trainer you will be supporting colleagues and volunteers across all functions of the organisation to enhance their knowledge of our IT systems, applications and equipment. You will be in part supporting the on-going transition to Microsoft TEAMS across all staff across all locations.

The role will provide a varied work life as part of a small, dedicated team including some opportunity for hybrid working. You will be working with IT experts to provide direct face to face support to all KFRS Colleagues across our Estate. You will require a UK Driving License and will be provided access to a Pool Vehicle to travel day-to- day across the County as required.

What you’ll do

• Ensure colleagues are fully equipped with the necessary IT skills to perform their role to the highest standards
• Deliver elements of blended learning solutions either face-to-face or via web conferencing software
• Assist in the design of training for bespoke software and its associated tools
• Curate training resources to support core systems that include but are not limited to Office 365 and SharePoint.
• Collaborating with colleagues to understand their IT Systems capability and needs, making suggestions for solutions and approaches or tips which can make their roles easier/ more efficient etc.

What you’ll bring

• Excellent knowledge of Microsoft 365, in particular Microsoft TEAMS.
• Experience of IT Training (Classroom / 121 / Online) – Desirable
• A demonstrable understanding of evidence-based training practice
• Strong communication skills and the ability to build a rapport with both IT experts and colleagues.
• A positive, engaging and solutions focused approach
• The ability to translate technical jargon into plain English
• A Full Driving License

Additional benefits we’re offering

• Blue Light Card discount scheme
• A range of family friendly policies including promoting work-life balance
• Access to health and wellbeing services and advice
• Access to LinkedIn Learning online training
• Free parking
• Above all you’ll become part of a service that is committed to the safety of our community

How to apply

Please complete an online application and CV by midnight on 27th March 2026.
Interviews will take place on 21st, 23rd and 27th April 2026.