Calls from or about people at risk: Severe bleeding and unresponsive casualties

Calls from or about people at risk: Severe bleeding and unresponsive casualties

On 22 October 2025, the Operational Preparedness, Response and Resilience Committee approved change request FCG CC 012 – Emergency call management: People at risk – Calls from or about people at risk: Severe bleeding and unresponsive casualties.

This change request aims to:

• Reiterate the requirement to redirect calls to ambulance control, and to aid clarity in the order of the content
• Provide clarity and reiterate the requirement to redirect calls about casualties with severe bleeding or who are unresponsive to ambulance control as soon as possible
• Provide clarity about the information fire control personnel should give to a zero responder and the actions they should take if they are alone with a casualty who is both unresponsive and bleeding severely
• To include information that can be given to callers about using an automated external defibrillator (AED)

To support these changes, the following strategic action has been archived:

• SA-18887

The following new strategic actions have been added:

• SA-184896
• SA-184910
• SA-184973

The following strategic action was reworded (minor change)

• SA-18871