Be a fire control professional

Using technology and thorough training, fire control personnel manage resources, and support fire crews during incidents. They gather and share detailed information as the situation develops and liaise with other emergency services and other agencies. The role requires diligence, composure, and strong teamwork, all built on a foundation of integrity, resilience and excellent communication skills.

This is a highly skilled role that goes far beyond answering phone calls; it is a commitment to public service. Each member of fire control is part of a team that prioritises the protection of lives, property, and communities around the clock.

This vital work ensures every incident is managed safely and effectively, with the best possible outcome for the public.

Join us and play a critical role in keeping people safe when it matters most

For those who thrive in fast-paced environments and want to contribute to something meaningful, fire control offers a unique, well-respected, and rewarding career opportunity.

What fire control do

Fire control is the first point of contact for 999 emergency calls for the fire and rescue service. Fire control operators actively manage the incident from start to finish, from when the emergency call is received, through to its conclusion and beyond.

Fire control personnel:

• Receive and manage 999 emergency calls to the fire and rescue service;
• manage and mobilise fire and rescue service assets;
• communicate with other emergency services and other agencies when needed;
• monitor and manage radio communications and other communication systems;
• monitor and support incidents from start to finish and maintain accurate logs;
• record data to contribute to learning and improvement and statistical reports;
• handle a range of non-emergency telephone and email communications;
• manage and carry out other essential activities in relation to incidents and the day-to-day work of the fire and rescue service; and
• take part in ongoing training and development activities.

In addition to core functions each fire control carries out, they may also undertake additional activities that are specific to the individual fire and rescue service. These will be identified in their fire and rescue service’s policies and procedures, and appropriate training provided.

Fire control manages calls to a range of different types of incidents, such as property fires, flooding, road traffic collisions, wildfires, and terrorist incidents. Occasionally there may be calls that are particularly difficult. Emergency calls can come from people who are having the worst day of their life; they may be distressed, frightened, and confused. While fire control personnel need to be able to deal with these calls in a calm and reassuring manner, there will be times when the nature of the incident can have an effect.

Initial and ongoing training is provided to prepare you to deal with difficult calls. Post-incident support is provided following the more challenging or traumatic incidents you may deal with.

Each fire and rescue service also provides its employees with access to health and wellbeing support and resources, either via an employee assistance programme, or bespoke services that may include services such as counselling and physiotherapy.