The National Fire Chiefs Council (NFCC) has launched a new set of webpages dedicated to exploring the on-call firefighter role. NFCC is aiming to broaden awareness, improve accessibility, and encourage a more diverse range of people to consider a role in fire and rescue services.
These webpages provide clear, practical guidance on what on-call firefighters do, how to apply, and what prospective firefighters can expect from the role. As fire and rescue services work towards becoming more representative of the communities they serve, NFCC is emphasising the importance of diversity, inclusion, and accessibility in recruitment efforts.
The Role of On-Call Firefighters
On-call firefighters, also known as retained firefighters, play a critical role in the UK’s emergency response network. They respond to fires, road traffic collisions, and other emergencies while also supporting community safety initiatives. Unlike full-time firefighters, on-call firefighters (who are paid professionals)  commit to being available at certain times while managing other jobs, studies, or personal responsibilities.
This flexibility means being an on-call firefighter is an accessible career path for individuals from a wide range of backgrounds, including parents, students, self-employed professionals, and those looking for additional income. It also allows fire services to tap into local talent and skills, strengthening the connection between emergency responders and the communities they serve.
However, despite its flexibility, some groups remain underrepresented in the fire and rescue sector. As fire services strive to attract the best talent, it is essential to ensure that people from all backgrounds feel welcome, supported, and encouraged to apply. Recruiting a diverse workforce is not only about fairness—it is about improving the overall effectiveness of fire and rescue services in keeping communities safe.
Diversity in Fire and Rescue Services: Why It Matters
Fire and rescue services operate in diverse communities, and having a workforce that reflects that diversity improves trust, communication, and operational effectiveness. Despite progress, some groups—including women, ethnic minorities, and neurodivergent individuals—remain underrepresented in firefighting roles.
Why does this matter?
- Better Community Engagement – Firefighters who reflect the communities they serve can build stronger relationships with the public, particularly in outreach, education, and fire safety campaigns.
- More Effective Emergency Response – Diverse teams bring different perspectives and problem-solving approaches, improving decision-making in high-pressure situations.
- Encouraging Broader Recruitment – Increasing awareness about firefighting as an inclusive career choice helps attract talent from all backgrounds, ensuring that fire and rescue services can recruit from the widest possible pool of skilled individuals
What is Covered in the New On-Call Firefighting Webpages?
NFCC’s newly launched webpages aim to break down barriers to joining the fire service and provide clear, accessible guidance for those considering a role as an on-call firefighter.
Here is what visitors will find:
- What is the role of an On-Call Firefighter? – An overview of the role, responsibilities, and commitments required.
- Who Can Be an On-Call Firefighter? – A breakdown of the skills, personal qualities, and fitness levels needed, emphasising that people from all backgrounds and experiences can succeed in the role.
- How to Apply – A step-by-step guide to the application process, including details on recruitment stages, training, and assessments.
- Stories from On-Call Firefighters – First-hand accounts from current on-call firefighters, sharing insights into why they joined, how they balance the role with other commitments, and what they have gained from the experience.
- Diversity and Inclusion in Fire and Rescue Services – Information on the importance of a representative workforce and the ongoing efforts to recruit, support, and retain people from underrepresented groups.
- Contacting Your Local Fire and Rescue Service – Guidance on how to find out about local opportunities, recruitment requirements, and training availability, as these vary by region.
These pages serve as a one-stop resource for potential recruits, answering common questions and helping people see themselves in the role—whether they have prior experience in emergency services or are completely new to firefighting.
Encouraging More People to Get Involved
NFCC is urging individuals from all backgrounds to explore the new on-call webpages and use them as a resource.
Want to learn more? Visit the new on-call firefighting webpages to explore opportunities.
Looking for specific information? Contact your local fire and rescue service to learn about opportunities and requirements in your area.
By embracing diversity and inclusion, UK fire and rescue services can continue to evolve, better serve communities, and ensure that anyone with the passion and commitment to protect lives has the opportunity to do so.