Control Crew Manager – Essex County Fire and Rescue Service

The Role

Our Fire Control Operatives, or Control Firefighters as they are officially called, are the link between the public and our operational firefighters. The role sees them answering 999 calls, contacting senior fire officers and other emergency services, and using our dynamic mobilisation system to send and move resources across Essex.

As a Crew Manager you’ll provide leadership, supervision and development to support team members in performing their roles to the highest standard as well as taking on the full role map and responsibilities of a Crew Manager.

What You Will Be Working On

You will support the Watch Manager by assisting with coordinating the activities of the watch.
You will manage the day-to-day use of allocated Service Control resources to ensure the effective delivery of call receipt.
Mobilising, communications, operational availability and associated information support functions.
You will deputise for the Watch Manager where required and you will promote and role model a culture of support, excellence, and continuous improvement in line with our Service values.

What Are We Looking For?

You are motivated and enthusiastic about leading others to help our Service achieve operational and organisational objectives.
You are a role model to others, and you can demonstrate all the capabilities of leading others and a diverse group of staff, exemplify professionalism and maintain high standards.
You are committed to the development of yourself and others, and will be prepared to support the progression, and wellbeing of all personnel within your team, alongside the responsibilities outlined in the UK Fire Service Crew Manager Control Role Map.