Fire Control Operator (18-month fixed-term contract) – County Durham and Darlington Fire and Rescue Service

County Durham and Darlington Fire and Rescue (CDDFRS) is looking to recruit a highly motivated person to join the Fire Control team as a Firefighter (Control Operator), on a fixed-term 18-month contract, based at Service Headquarters.

We are looking for inspiring individuals who are motivated by improving how we do things and making a real difference for our communities. Applicants must be innovative and dynamic, be willing to accept and drive change and be a role model for our Service values. The ability to collaborate and work flexibly and coherently as part of a team is a must. Individuals must be professional, enthusiastic and self-motivated.

The primary role of a Control Operator is to:

• Answer, record and action emergency calls
• Mobilise resources to incidents throughout the County.
• Provide support and guidance to members of the public.
• Assist in the continued management of incidents.
• Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response.
• Have the ability to work under pressure in a fast-changing environment.
• Have a positive and flexible attitude to all aspects of work.
• Be able to work as part of a team and act on own initiative.
• Be able to undertake intensive initial training and study
• Have a good level of commitment to own development

A Firefighter Control will work on average a 42-hour working week and will be aligned to a rotating shift pattern including nights, weekends, and public holidays. As part of your role you will complete a Level 3 Emergency Services Contact Handler apprenticeship. This will be completed during work time to gain competency in the role.

The ideal candidate for this role will have a desire to work with members of the community, using excellent communication skills, and be calm and confident when working under pressure. We are looking for team players who are positive in approach and committed to learning and developing their skills. An ability to multi-task effectively and demonstrate good problem-solving and decision-making skills is also required. Successful candidates will show attention to detail, and have excellent keyboard skills.

In return the post offers 27 days annual leave rising to 32 days after 5 years, sports facilities, car parking, healthcare and a pension scheme.

We consider ourselves to be a professional, high performing, inclusive and innovative organisation which is well regarded by the communities we serve and the partner organisations with whom we collaborate.

For further information please contact Alison Farndale, Station Manager Control on 07971952267 or alison.farndale@ddfire.gov.uk

Application packs are available from and should be submitted to humanresources@ddfire.gov.uk