Fire ICT Engineer – Suffolk Fire and Rescue Service

Suffolk County Council, Suffolk Fire and Rescue Service
Address: Ipswich East Fire Station, Suffolk, IP3 9SJ, Onsite working
Hours: 37 hours per week
Contract: Permanent

Technology underpins everything we do at Suffolk Fire and Rescue Service. From emergency communications and Fire Control systems to data, networking and critical operational technology, ICT plays a vital role in helping keep Suffolk safe.

As a Fire ICT Engineer, you’ll join a dynamic team supporting and developing the technology that enables frontline and support services to operate effectively. This is an exciting opportunity to contribute to digital transformation projects while working in a supportive public service environment where your work makes a real difference.

Your role

You’ll support, maintain and develop a range of specialist and business-critical systems, including:

– Maintaining radio communications, telephony systems and emergency alerting platforms.
– Providing technical support for IT infrastructure, networks, systems and data centre technologies.
– Installing, configuring, troubleshooting and monitoring ICT systems.
– Supporting ICT projects and, following training, participating in an on-call rota for critical systems.
– Implementing security measures to protect data and ensure compliance with policies and regulations.
– Managing and responding to IT service requests, resolving issues and escalating where required.

What you’ll bring

We’re looking for someone who is enthusiastic about technology and committed to delivering excellent service. You’ll have:

– A passion for technology, innovation and continuous improvement.
– Strong problem-solving skills and a proactive approach.
– The ability to work collaboratively as part of a team and independently when needed.
– A flexible, hands-on approach and willingness to learn new skills.
– Good communication skills and the ability to build positive working relationships.
– A commitment to delivering high-quality work and excellent customer service.

Whether you’re bringing existing ICT experience or transferable technical skills, we’d love to hear from you.