Operational Support Administrator – Buckinghamshire Fire and Rescue Service

Are you organised, great at multi-tasking, and a people person? Then join our Public Safety Administration Team!

About the Role
The role of our Administrators is varied and the heart of the organisation. The team provides crucial administrative support to our Prevention and Protection teams, as well as being the first point of contact with members of the public and our partner organisations.
The role will include:
• Act as an initial point of contact for risk-based referrals, ensuring cases are processed and escalated in line with agreed procedures
• Stock control – i.e. ordering and collating stock for fire stations and community safety team
• Generating reports from the PRMS system and updating stakeholders when required
• General administrative tasks, many of which will be physical, e-mail, or telephone based – the team handles approximately 800 calls per month
• Maintain security by following procedures, monitoring visitor logbooks, issuing visitors badges, and arranging collection from Reception

About You
We are looking for someone who is:
• Motivated and focused
• A great communicator with a professional telephone manner
• Highly personable, and a team player
• A problem solver who actively looks for ways to improve processes
• Well organised and can prioritise tasks
• Has a keen eye for detail, and is able to accurately process large volumes of data
• Able to resolve issues within the direction set out by policy, procedure, or line management, and escalate emerging issues appropriately
• Able to handle sensitive interactions with members of the public in a professional and empathetic manner

Experience and Qualification Required
• Experience of working in an administrative role, ideally in the public sector
• IT literate, and is competent using Microsoft packages

Anything else you need to know…
Team members will routinely process sensitive or distressing information and must be able to manage this with professionalism, discretion, and emotional resilience.

How to Apply
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status, or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.
Everyone who works with us is required to have a DBS check. If you have any queries or concerns regarding this, please contact HR@bucksfire.gov.uk.
For further information about the role, please review the role profile.
(Internal applicants, please log in using your iTrent Self Service username and password).

Abatement and Protected Pension
If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority, you are required to notify Human Resources as Abatement Rules may apply.