Planning, Performance and Risk Officer – South Wales Fire and Rescue Service

As part of the Planning, Performance and Risk Team, the role is broadly responsible for the development and continuous improvement of our organisational processes and strategies relating to Business Planning, Performance Management, Risk and Audit.

The post holder will work on the Service’s business planning framework to ensure all improvement objectives and supporting actions are developed, measured and reported effectively to satisfy legislative requirements. This will include working closely with the Statistics and Risk Team to focus on devising a Community Risk Management Plan (CRMP) for the organisation. They will draft the finalised CRMP report and work to ensure that the Service’s ongoing progress against all identified priorities can be monitored.

The post holder will also contribute to a Service priority, which is to introduce a more robust system for identifying, assessing and mitigating risk to the organisation – the Service is implementing a Risk Management System and a method of recording and documenting risks and how they are being managed within areas of responsibility. A Risk Management System will enable the Service to clearly identify risk ownership, mitigation, tempo and escalation/de-escalation routes.

You will be proactive and motivated, able to build relationships with internal and external stakeholders at all levels to provide advice and support. You will have experience of strategic planning and project/change management to deliver measurable service improvement, working with the Planning Performance and Risk Manager to identify and implement solutions. You will help to develop our frameworks and systems to ensure we deliver against our statutory priorities and the Service’s plans.

DUTIES AND RESPONSIBILITIES

• To design, implement, maintain and continuously improve:
  a) The Service’s business planning framework to ensure all improvement objectives and supporting actions are developed, measured and reported effectively in order to satisfy legislative requirements.
  b) The Service’s performance management systems to ensure that the service can effectively measure its performance in relation to all improvement objectives, ongoing initiatives and key performance indicators.
  c) The Service’s risk management framework to ensure a standardised approach to identifying and effectively measuring the impact of risks, and their ongoing management.
  d) The Service’s management of actions identified at audit, ensuring all new audit actions are captured and that ongoing progress against these actions is effectively monitored and reported.
• To provide guidance and advice to senior management and directorates across the Service on developing the organisation’s annual business plan and ensuring that progress against all tasks is recorded in accordance with the business planning framework.
• To provide guidance and advice to senior management and directorates across the Service on developing the organisation’s risk registers and ensuring that progress against all control tasks is recorded in accordance with the risk management framework.
• To design, maintain and develop the organisation’s business management information system and to provide training, advice and assistance to users where required.
• To support the Service with business transformation projects and the promotion of continuous improvement initiatives. This will include working with senior management, other departments and external partners as a champion of continuous improvement
• To work collaboratively with other Fire & Rescue Services and other organisations to identify areas of best practice in order to improve service delivery and effective performance management.
• To champion, promote, coach and develop teams across the Service to develop their understanding and knowledge of business planning, performance management and continuous improvement tools and techniques.
• To represent the Service as a key point of contact for events, groups, forums relating to business planning, performance management and risk.
• To research, identify and implement good practice and continuous improvement with respect to Business Planning, Performance Management, Risk and Audit.
• To work closely with the Statistics and Risk team, to ensure risk data and information informs decision making and risk reduction activities
• To develop and maintain the Planning, Performance and Risk web pages with relevant and current information which supports and promotes a continuous improvement culture.
• To provide assistance in the maintenance and resilience of the wider Service Performance and Communications Team.

STANDARD SERVICE REQUIREMENTS

• Undertake any other duties commensurate with the grade and post.
• Attend in-house and external training courses as required.
• Co-operate fully with any scheme or pilot scheme introduced within the department or across the Service.
• Apply the principles of the Service’s Dignity at Work Procedure and Equality and Diversity Statement whilst carrying out their duties.
• Protect children, young people or adults at risk from harm, reporting any safeguarding concerns using the Service’s Safeguarding Procedure.
• Adhere to Health & Safety and Wellbeing Legislation and Procedures and take reasonable care for the health and safety of self and others.

ORGANISATIONAL VALUES

In performing this role, all employees of the Service are required to observe and promote the Service’s Core Values at all times, providing the foundation for us to serve and protect our communities effectively across South Wales.

They are Compassion, Courage, Respect, Integrity and Excellence.

• We act with compassion
• We approach situations with moral and physical courage
• We respect each other, our partners and the public we serve
• We act with integrity
• We aim for excellence in all that we do