Prevention Education Support Officer – West Midlands Fire Service

An exciting opportunity has arisen to join the Prevention Team as Education Support Officer.

Working directly to the Education Officer, the successful candidate will be working across our Service area, providing advice, guidance support and training for those who deliver our education programmes to children and young people.

The postholder will play an integral role in supporting the development and improvement of the content and resources for delivery of the programmes to ensure that they remain aligned to emerging risks, are inclusive and accessible and meet the needs of those who deliver and receive the educational input.

Key to your success will be your highly developed interpersonal skills, your ability to communicate effectively with a wide range of people, and in building and maintaining professional working relationships with the wider Prevention Team, Operations and internal and external stakeholders.

Responsibilities

Provision of training, advice and guidance for staff and volunteers.

Support training for internal staff and teams, partners, schools, and community groups.

Provide support to the Education Officer to develop education resources.

Ensure educational resources are in place.

Liaise with Communications and Marketing in the targeting and design of prevention communications activity and marketing materials.

Support the implementation of ICT systems for the delivery of prevention activities and programmes.

Marketing and promotion of activities and education programmes.

Supporting the quality assurance and evaluation of education programmes.

Experience and skills

Essential skills or experience

Have a broad knowledge and understanding of all areas of Prevention.

Deliver training to a range of audiences.

Planning, monitoring, and evaluation processes, collecting and assessing customer feedback and outcomes.

Partnership working.

Able to work on own initiative and to work in an autonomous environment but adapt to team working when required.

Skilled in the use of technology including MS O365.

Trusted and able to deal with confidential issues.

Good interpersonal skills and ability to communicate effectively with a wide range of people.

Able to build and maintain working relationships with a variety of stakeholders.