Senior Administrator (Business Support Coordinator) – Suffolk Fire & Rescue Service

Suffolk County Council, Suffolk Fire and Rescue Service
Address: Endeavour House, Ipswich, IP1 2BX – Hybrid
Salary: £28,598 per annum (pro rata for part time)
Hours: 37 hours per week, flexible working options available
Contract: Permanent

We are pleased to offer an exciting opportunity to join Suffolk Fire and Rescue Service’s Business Support Team as a Senior Administrator, with a particular focus on supporting our Fire Control Room. This is a varied and rewarding role within a small, busy team that sits at the heart of the service, providing high‑quality administrative support and acting as the non‑emergency voice of the organisation.

If you have recent experience coordinating a range of administrative duties, enjoy delivering excellent customer service over the phone, and are motivated by working in a fast‑paced environment where you can make a positive difference for the communities of Suffolk, we would love to hear from you.

Your role and responsibilities:

In this role, you will lead on providing administrative support to the Fire Control Room, while maintaining a working knowledge of all areas supported by the Business Support Team. You will work closely with colleagues to ensure non‑emergency calls are answered promptly and enquiries are handled efficiently and professionally. On a daily basis, you will liaise with staff and senior leaders across the Fire and Rescue Service, helping to deliver effective support to teams and contributing to positive outcomes for the communities we serve.

We are excited to be expanding our team, reflecting the value placed on our work and the high standards we consistently deliver.

You will need:

We are looking for someone with a positive, can‑do attitude and a genuine desire to learn and develop. You will need a good working knowledge of Microsoft Office, including Teams and SharePoint, to succeed in the role. You’ll be comfortable working collaboratively as part of a team, supporting shared goals, while also being able to work independently when required. Strong communication skills and confidence when dealing with colleagues and members of the public are essential.

The Team:

The Business Support Team is based at Fire Service Headquarters in Endeavour House, Ipswich, and plays a key role in supporting departments across the Fire & Rescue Service. As the non‑emergency link to the public, the team is involved in a wide range of activities at the heart of the organisation.

For more information:

Please contact Graeme Richardson for a casual conversation. You can reach them by emailing Graeme.richardson@suffolk.gov.uk