Service Information Team Administrator – Leicestershire Fire and Rescue Service

An exciting opportunity to join our Service Information Team, facilitating a variety of professional administrative services and providing a welcoming reception at our modern Service Headquarters building.

As part of the Information Governance Department, our Service Information Team plays a vital role in keeping our communities safe by delivering professional administrative services in support of various departments across Leicestershire Fire and Rescue Service, as well as maintaining our Headquarters Reception function.

As a member of the Team, you will work alongside four other Administrators and liaise with all types of people whilst performing your duties, including members of the public, colleagues from all departments, and external stakeholders and agencies, providing a high standard of customer care to all.

Your administration duties will involve following detailed processes to deliver various tasks, such as logging referrals for home safety checks, recording complaints, non-fire safety concerns and complements, and processing requests for information. In addition to this you will also be dealing with and responding to general enquiries and other correspondence, giving basic advice on home fire safety, and providing support for corporate meetings including taking minutes.

When maintaining our reception function in support of our two dedicated Receptionists, you will ensure that our Headquarters building and phone lines are available during our core opening hours and that all our callers and visitors receive a helpful and professional service.

We are seeking applicants who have some relevant experience in a similar role or have transferable skills which they can develop through their keenness and ability to learn.
If you are passionate about helping people, providing excellent customer service and working in a role which offers variety and challenge, we would like to hear from you.

This opportunity offers working hours of 9:00am–5:00pm, Monday to Thursday, and 9:00am–4:30pm on Fridays.

Closing date: 23:59 7 October 2026

Interview and test date: w/c 19 October 2026

Job Objectives

You will be responsible for various administration tasks including, processing Information Requests, allocating Home Safety Checks, recording Complaints and supplying Incident Reports. You will produce ID Cards, Parking Permits and issue Driver Fobs for our colleagues throughout the Service and receive incoming mail and deliveries. Where required you will also provide a note taking service for corporate meetings, admin support to other departments when necessary and maintain Reception to ensure continuous service during office hours.