Published 2 April 2026
Shining a Light on the Vital Role of Fire Control
When a 999 call is made to the fire and rescue service, the first person on the line is a highly skilled fire control professional working calmly, quickly and expertly on the other side of the phone line. As NFCC launches its newly developed Fire Control webpages, we are highlighting this essential part of the UK fire and rescue service.
Fire control personnel are the steady voice in moments of crisis. From the second a call is received, they are gathering information, assessing risk, mobilising resources and providing lifesaving advice to those in danger. Their decisions shape the emergency response before a fire engine has even left the station.
The new webpages bring clarity to this complex and vital work, explaining the operational responsibilities at the heart of fire control: emergency call handling, radio and critical communications, multiagency coordination, incident support, and continuous training and professional development. They also describe the resilience, dedication and teamwork that underpin the role – qualities that keep communities safe round the clock.
Visitors can explore what happens behind the scenes during a 999 call, hear first-hand experiences from control personnel across the UK, and understand the depth of skill, focus and professionalism required. The pages also outline the structure of the role, the training that supports it, and the wider frameworks, like the Core Code of Ethics and NFCC Leadership Framework, that guides every aspect of fire control work.
Fire control is far more than answering emergency calls; it is a critical function that shapes every incident outcome. By launching these webpages, the NFCC aims to improve public understanding of the role, highlight the expertise of fire control personnel, and reflect the dedication of teams who coordinate emergency responses every hour of every day.
Sarah Cuthbert, Chair of the Mobilising Officers Group said
“It gives me great pleasure to introduce the launch of the National Fire Chiefs Council (NFCC) Fire Control webpage which is a significant step in recognising and celebrating the professionalism, expertise, and dedication of fire control personnel across the UK FRS.
By launching this webpage, NFCC reaffirms its commitment to improving communities understanding of fire control’s contribution to emergency response and to recognising the expertise of those who work tirelessly behind the scenes, 24 hours a day, 365 days a year.
I encourage you to explore the webpages and learn more about the important role fire control plays in protecting our communities. It’s a truly rewarding career where no two days are the same, and where you’ll always know you’ve made a difference.”