999 Emergency Control Operator – South Wales Fire and Rescue Service

If you are looking for a meaningful and purposeful job where you can help someone in their moment of need, apply to join the Fire and Rescue Services’ Joint Fire Control!

Based in Bridgend, the Control Centre supports emergency calls and the mobilisation of resources and incident management for both Mid & West Wales and South Wales Fire & Rescue Services. The role provides an excellent opportunity to support the public and communities by answering and professionally handling 999 emergency calls, mobilising appliances, officers, and specialist resources to support the effective response to emergencies – no two calls are the same and no two days are the same.

When will you work?
The Control runs 24 hours a day, 7 days a week, and all rolling shift patterns will typically involve working a mixture of day and night shifts (including weekend shifts, Christmas and Bank Holidays).

Please Note: the role of the control firefighter does not provide a career path to the role of Wholetime or On-Call firefighter.

Applications are invited from candidates with suitable experience as outlined in the Person Specification. Appointment for this role is conditional upon undertaking Police Vetting. Please be aware prior to any formal offers being made the successful applicant will be required to undertake a Drug and Alcohol Testing.

The CANDIDATE INFORMATION PACK is available to download from South Wales or Mid and West Wales fire and rescue service websites.

Application Forms should be completed online through the South Wales Fire and Rescue Service e-recruitment system, which can be accessed via our website: https://www.southwales-fire.gov.uk/working-with-us/latest-vacancies/

All documentation is available in both Welsh and English, and we welcome communication in either language. Applications submitted in Welsh will not be treated less favourably. Candidates successful at the Shortlisting stage will be given the opportunity to confirm their language preference for interviews and assessments (including paperwork, verbal introductions, and interview questions). Arrangements will be confirmed following invitation to interview and may include Translation and/or Simultaneous Translation.

Timetable of Assessments
Closing Date for Application Forms – Monday 22nd July 2024 at 12:00 midday
Ability Testing – 5th – 7th August 2024
Interviews – 19th – 23rd August 2024
Medicals – 26th August 2024 onwards

Please note:
All staff members within the Fire Control Team are required to pass a South Wales Police vetting process prior to appointment (Non Police Personnel Vetting (NPPV). This level of vetting is standard practice and a requirement for anyone who has physical or remote access to police premises, information, or intelligence.

We believe in the true value of a diverse workforce and encourage applications from all sectors within the Community.