Administration Team Leader – West Midlands Fire Service

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier’.

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

We have a vacancy for an Administration Team Leader. This exciting opportunity will involve overseeing the day-to-day delivery of an administration team.

Reporting to the Administration Manager, you will supervise a team of administrators delivering an effective and efficient administration service to both internal and external customers.

Responsibilities

ensure administration is delivered within organisational policies and procedures

effective management of physical resources (capacity and capability) to support the delivery of administration for internal and external customers

make decisions and give informed advice within responsible area of administration

effective management of allocated financial resources

Experience and skills

previous supervisory experience

must possess and be able to evidence effective verbal and written communication skills

thorough understanding of how the effective and efficient delivery of administration supports the delivery of organisational objectives and meets customer needs

excellent administrator with previous experience in a wide range of administrative tasks

able to prioritise workload to achieve deadlines

able to ‘think differently’ and apply this to improve the delivery of administration for internal and external customers

able to demonstrate and evidence implementation of change which has resulted in a more effective, efficient, economic delivery of administration providing value for money

proficient in the use of a range of Microsoft Office applications, specifically Office 365.

able to anticipate and react to an everchanging environment to ensure customer needs and demands are met and administration is fit for purpose

able to exploit available technology to improve and streamline administration processes and enhance customer experience.

Benefits

We offer a friendly working environment and benefits including:

flexible and agile working arrangements

free, on-site gym facilities

free parking.

We also offer access to an in-house occupational health facility, including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.

In addition, employees have access to:

24/7 Employee Assistance Programme

wellbeing programmes

‘blue light’ discounts across many retailers through partner schemes

Sports and Welfare scheme (for a small fee), with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including – where applicable – relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work.  All applicants will be required to provide two suitable references.

How to apply

To apply, please complete the application questions, outlining your skills and experiences in line with the job description (linked below).

Questions

If you have any questions about the role, or would like an informal discussion, please contact Alison Webb by email at alison.webb@wmfs.net

Closing date 19th July 2024.